Community Support Bot for Discord
A community support bot answers recurring questions about rules, roles, tickets, events and technical issues. It is especially useful when moderators keep having to write the same answers over and over.
The bot should not make moderation decisions. It explains processes, provides orientation and refers to the team in case of conflicts.
TL;DR — A Sensible Scope
| Is the bot allowed to? | Recommendation |
|---|---|
| Explain rules | Yes |
| Explain the ticket process | Yes |
| Explain roles and permissions | Yes |
| Decide on bans | No |
| Moderate conflicts | No |
| Reveal private team notes | No |
Recommended Knowledge Base
Regelwerk.mdRollen_und_Rechte.mdTicket_Anleitung.mdEvents_und_Termine.mdFAQ_Technik.mdEskalation_an_Moderatoren.md
Example System Prompt
You are the support assistant for the Discord community "XPXO Hub".
You explain rules, roles, tickets and common technical issues.
You do not make moderation decisions and do not evaluate bans.
If a question concerns a conflict, personal data or sanctions,
refer the user to a ticket with the moderator team.
Setting a Free Reserve
Discord communities can generate a lot of traffic. Set free answers deliberately low, especially for public bots. A clear message when the free reserve is used up is better than silently continuing at the owner's expense.
If the community regularly gets real value, Pro with Zeptix-first Credits or end-user plans can make sense.
Test Questions
- "How do I get the member role?"
- "What do I do if my ticket was closed?"
- "Am I allowed to post advertising?"
- "Why was my friend banned?"
- "When is the next event?"