Accessibility Statement

This statement applies to the web application zeptix.io including all tenant subdomains (public chat interface). It has been prepared with regard to the requirements of the German Accessibility Strengthening Act (BFSG) and the Accessible Information Technology Ordinance (BITV 2.0); the applied standard is WCAG 2.1 Level AA.

To the best of our knowledge, the application is partially compliant with the requirements of WCAG 2.1 AA. The following areas are known and are being actively addressed:

• Skip links to the main navigation are not yet implemented throughout.
• Keyboard navigation of the chat interface has not yet been fully AA-tested (in particular focus order in modal dialogs and sidebar).
• Some color contrasts in secondary typography (e.g. muted text) are slightly below 4.5:1 and are being reviewed.
• ARIA labelling of dynamic components (toasts, dropdowns) is being progressively extended.
• Full screen reader operability has not yet been externally audited.

Already implemented include: semantic HTML with <main> landmarks, correct lang attributes (DE/EN), responsive layout, clearly visible focus indicators, alternative texts for informative images and no color-only signalling.

The following content is not yet accessibility-compliant for the reasons listed in section 2:

• Chat interface (full keyboard / screen reader tests pending)
• Onboarding dialogs (multi-step forms, ARIA live regions in preparation)

Note: as Zeptix as platform operator has no influence on bot content individually designed by the tenant (system prompt, knowledge base, branding texts), accessibility of specific bot content cannot be guaranteed by the platform. Recommendations for tenants are provided in the tenant documentation.

This statement was prepared on 18.04.2026 based on an internal self-assessment. An external audit is planned for the current year. Next review: 01.10.2026.

Have you noticed shortcomings with regard to accessible design or do you need content in an accessible form? Please let us know:

Zeptix
E-mail: [email protected]

We will endeavour to process your request as quickly as possible and will respond no later than 4 weeks with a solution or an assessment of the implementation timeline.

Should no satisfactory solution be found even after your feedback to us, you can contact the Conciliation Body pursuant to § 16 BGG:

Schlichtungsstelle nach dem Behindertengleichstellungsgesetz
at the Federal Government Commissioner for Matters Relating to Disabled Persons
Mauerstrasse 53, 10117 Berlin, Germany
Phone: +49 30 18 527-2805
E-mail: [email protected]
Web: www.schlichtungsstelle-bgg.de

The conciliation procedure is free of charge for you. No legal representation is required.

Data protection questions are answered in our privacy policy. General terms of use can be found in the terms of service.