Tickets that never arrive.
Routine problems solve themselves before the ticket — because zep answers straight from your help center docs and your setup guides. With sources, step by step, with no wait time.
Support doesn't scale with headcount
Growth creates ticket mountains
More customers, more tickets — but not more support staff. The result: SLAs get missed, customers frustrated, NPS drops, churn rises.
70 percent are routine
Forgot password, login won't work, where do I find setting X. These questions are answered in the docs — but nobody reads them. Instead of a doc search comes the ticket.
Knowledge silo at the senior level
Specialist knowledge lives in the heads of two people. When they're on vacation, tickets stall — even the easy ones, because 'you'll have to ask Marko'.
Support that grows with you
Tickets drop measurably
Routine inquiries disappear because they're answered beforehand. Real-world value: minus 60–70 percent in the first weeks.
Senior knowledge distributed
zep knows the help center, the internal notes and the Confluence pages. Even junior tickets are answered with senior depth.
Escalation only where it's needed
Whatever zep can't answer confidently goes to the team — cleanly structured with context, instead of the first 'Hi, I have a problem'.
What zep can do in support
Help center & doc search
zep reads your help center articles, Notion docs, Confluence pages and answers on substance, not just with a list of links.
Helpdesk integration
Tickets zep doesn't solve go, cleanly structured, to Zendesk, Freshdesk, Intercom or your mail inbox.
Setup & code snippets
API examples, configuration snippets, setup guides — zep delivers them straight in the chat, with a copy button.
Escalation with context
When zep escalates, the conversation comes in with a summarizing context. No more 'Hello, what's your problem?' — everything is already there.
Gap insights
You see which questions zep couldn't answer — a perfect roadmap for your doc updates.
Auth & GDPR-compliant
An auth-protected bot for logged-in customers, EU hosting, data processing agreement — without you having to worry about compliance.
Typical support questions
These questions are 70 percent of your ticket volume. zep answers them from your sources.
- How do I reset my password?
- Where do I find my API key?
- How do I enable SSO for my team?
- Why am I seeing this error during webhook setup?
- How do I cancel my subscription?
- What limits does my plan have?
- Does the integration work with tool X?
From help center to first level in a day
Whether your docs live in HelpScout, Zendesk Guide, Confluence or Notion — zep can read them.
Connect doc sources
Help center URL, Confluence space, Notion workspace, Markdown repo. Sync runs automatically at the chosen interval.
Helpdesk integration
Zendesk, Freshdesk, Intercom, HelpScout, or simple mail forwarding. Escalation runs straight into your ticketing.
Auth mapping (optional)
If your bot should give personalized answers: plan, limits, individual settings. Mapping via JWT or a simple API schema.
Roll it out gradually
First only in one area of the website, then globally. You keep control over reach and escalation thresholds.
Common questions from the support team
What happens if zep answers incorrectly?
zep only answers from your sources — no 'hallucinated' answers from general knowledge. When sources are missing, it says so explicitly and escalates. You maintain corrections in an override layer, without touching your original docs.
How does zep integrate with my helpdesk?
Native integration with Zendesk, Freshdesk, Intercom, HelpScout. Mail-based escalation is universal. Tickets contain context, the original inquiry and zep's assessment — your team jumps right in.
Does zep get access to customer data?
Only what you explicitly allow. The default is: zep knows your public docs. For personalized answers ('what's my plan?') you connect an identity API. EU hosting, data processing agreement and GDPR are standard.
How do I measure whether zep really reduces tickets?
In the dashboard you see: solved inquiries, escalated inquiries, gaps (inquiries with no answer). Compared with your helpdesk volume, you can prove the reduction directly.
What does a productive support bot cost?
The Pro plan from 69 euros per month is enough for most SaaS teams. At very high volume or with custom-brand requirements, Business from 149 euros with white-label, SSO and unlimited bots.
Tickets that never arrive — customers who are happy anyway.
Try zep in your help center for 14 days. Set up in a day, results in the first week.