Your shop replies, even while you sleep.
Shipping, returns, size charts, product availability. zep answers the questions that fill your inbox with the same thing every single day — with sources and in your tone of voice.
The same shop questions over and over
Clarifying shipping status
Customers ask about delivery times, shipping costs, tracking, international shipping. Three times a day. The answers are in your shipping PDF, but nobody reads it.
Explaining the returns process
How does a return work? Which form? Which deadlines? Every email about it costs you 10 minutes. Multiplied by 30 returns a week, that's five hours.
Providing product advice
Which size, which fabric, which use case. You know your products, but you can't chat 24/7 — so the customer drops off and buys elsewhere.
More sales, fewer support emails
Conversion rate goes up
Shoppers who get an answer to shipping or sizing questions inside the checkout flow actually buy. Statistically that's 8–14 percent more conversions.
Support workload drops
zep handles routine inquiries, you only work on what truly needs attention. Tickets typically fall by 60–70 percent.
Customers get answers in seconds
Even at 11 PM, even on a Sunday, even in another time zone. With sources — verifiable, not made up.
What zep can do in your shop
Shipping & tracking
Shipping costs, delivery times, international shipping, tracking links. zep reads your shipping policy once and answers it a hundred times over.
Returns & complaints
Explains the returns process, routes complaints cleanly to your inbox and gives customers a clear answer instead of a brush-off.
Size & measurement charts
Sizing guidance based on your own charts. Customers get a recommendation, and returns due to wrong sizes drop measurably.
Product advice
Trained on your product catalog: materials, properties, use cases. Cross-selling recommendations optional.
Payment & warranty questions
Which payment methods, which warranty, which withdrawal rights. Answered reliably from your terms and conditions.
Multilingual & 24/7
Does your shop sell internationally? zep answers in the customer's language, with no breaks and no shift schedule.
What customers ask in online shops
These questions come up in almost every shop, every day. zep answers them from your data instead of from the internet.
- How long does shipping to Austria take?
- Which size matches US 8 in EU?
- Can I still change my order, it was placed earlier today?
- How do returns work, I've misplaced the label?
- Is the product also available in black?
- Is there a volume discount from 5 units?
- Do you accept Klarna installments?
Productive in under an hour
No code, no ML experience, no fuss. Three steps and the bot is live on your shop.
Pull in your data
FAQ, terms, shipping PDF, product descriptions. zep reads straight from PDF, Notion, your website or a CSV export.
Pick a style
Casual, professional, formal or informal. A builder bot walks you through it and sets the tone automatically.
Embed the snippet
One script tag in your shop theme. Works with Shopify, WooCommerce, Shopware, JTL and everything else.
Test live & go
Try the first answers yourself, correct where needed, then switch it on. Still adjustable any time after launch.
Common questions from shop owners
Does this also work with Shopify or WooCommerce?
Yes. zep is platform-independent — you embed a script snippet in your theme that works on Shopify, WooCommerce, Shopware, JTL, Magento and any other shop software. Connecting your shop API is optional but not required for FAQ bots.
Does the bot get access to my orders?
Only if you want it to. By default zep answers from your knowledge content: shipping policy, terms, product data. If you want to query order status or tracking, you connect your shop API — GDPR-compliant and with an audit log.
What happens when the bot can't answer a question?
zep explicitly says it doesn't know and routes the customer to your support inbox or a live chat. You also get a list of every question the bot couldn't answer — perfect for filling the gaps in your knowledge base on purpose.
Can the bot sell products or only inform?
Advice comes first. zep recommends matching products from your catalog and links straight to the product page — checkout still runs in your shop. On request you can build cross-selling rules into the bot.
What does using it in the shop cost?
The Starter plan begins at 29 euros per month and covers around 5,000 answers — that's enough for most solo and small shops. Pro and Business start at 69 and 149 euros respectively, with higher limits, multiple bots and a custom domain.
Let your shop answer for you.
Try zep free in your shop for two weeks. Set up in under an hour, then it just runs.