Your shop is closed, your zep isn't.
Opening hours, product range, availability, appointment requests, directions. zep answers the questions that still come in after closing — on your website, Google Business and WhatsApp.
When your shop is closed, your website is closed too
Inquiries come in evenings and weekends
Someone searching for a gift on the couch in the evening wants an answer now. Otherwise they click on — to a competitor who answers.
Google Business questions go unanswered
Google shows questions right in your profile. If nobody answers, it looks like a ghost town. If you answer yourself, you're back on your phone for hours.
Routine calls disrupt operations
"Do you still have size 38?" — "How late are you open?" — "How much is a consultation?" Ringing while you're serving customers in person.
In-store stays personal, digital runs 24/7
Answers at the right time
Even at 10 p.m., even on Sundays, even across time zones. Anyone wanting to know whether you have the right product gets an immediate answer.
Personal service in store, fewer phone calls
zep handles routine inquiries. You can focus on customers in the shop — they get your full attention.
More walk-in customers
Anyone standing outside wanting a quick check on whether you have what they need gets an instant answer. The conversion from searching to coming in rises measurably.
What zep can do for a local shop
Opening hours & holidays
Regular hours, holidays, stocktaking, vacation. zep answers to the hour from your calendar or Google Business.
Range & availability
What you have in stock, what you order, which brands you carry. Optionally live with your inventory system.
Appointment requests
Hairdresser, studio, consultation appointment. zep takes requests and hands them off cleanly to your booking system or inbox.
Location & directions
Address, parking, public transit, accessibility. Connected straight to a Google Maps link — without you writing it out every day.
Website, Google, WhatsApp
One knowledge base, three channels. The answer is identical everywhere — no more contradictory information.
Insights into search queries
You see what customers are looking for — ideal for improving your range, website copy and Google listings.
Typical questions for local shops
These inquiries come in every day. zep answers them consistently — whether on your website, in Google or via WhatsApp.
- How late are you open today?
- Do you still have the sneakers in a 42?
- How much is a women's haircut with you?
- Do you offer gift wrapping?
- Where can I park near you?
- Are you open on May 1st?
- Can I pay by card only with you?
From your shop sign to a bot in an hour
You don't have to write anything new. zep reads your website, your Google Business profile and your product list.
Connect your sources
Website, Google Business, product spreadsheet or inventory export. zep consolidates everything.
Choose style & language
Casual, friendly, neighborly. Formal or informal — the way you talk to customers anyway.
On website & Google
Web widget plus Google Business answers. Optionally WhatsApp Business for a direct line.
Route inquiries
Appointment or reservation requests arrive cleanly structured in your inbox or booking tool.
Common questions from store owners
Is a bot worth it for a single shop?
Yes, especially for a single shop. If you get 5 to 10 inquiries a day in the evening, on weekends or during peak times, you save time and win customers who would otherwise click on. Starter from 29 euros covers almost any single store.
Does it work with Google Business?
Yes. zep can answer Google Business questions — either as a draft generator (you click "send" at the end) or as an automatic responder once the source is unambiguous.
Does zep have live access to my inventory?
If you want, yes. If your inventory system offers an API, zep is tied to availability. If not, a daily spreadsheet export is enough. Without a connection, zep answers on availability with "best to call the shop quickly, the product is generally in stock".
What if someone wants something specific I don't carry?
zep politely says it isn't in the range and suggests alternatives from your stock. On request it links to your order service. No "let's send them to the competition" blunders.
How much ongoing upkeep does it need?
Very little. Opening hours and range are synced automatically from your website/Google. You only enter fundamental changes (a new brand, a new service, a seasonal promotion) once — usually under 15 minutes per update.
An online presence that answers like a good employee.
Try zep free for 14 days in your shop. Setup in an hour.