You do the work, zep answers the phone.
Who handles this kind of job? Roughly what does a boiler service cost? Do you have a slot next week? zep filters out serious inquiries and sends them to your inbox already qualified — so you can work instead of being on the phone.
The phone never stops, appointments slip through
"Roughly what does that cost?"
Half-baked inquiries, no address, no appointment, no commitment. You lose two hours a day on advice that never turns into a job.
Calls while you're working
You're up a ladder or under a car. The phone rings. If you don't pick up, nobody calls back. If you do pick up, your focus is gone.
Appointments across three channels
Email, WhatsApp, phone, web form. Nobody has a clean overview, appointments collide, you drive out twice for nothing.
Full order books, a quiet phone
Only serious inquiries come through
zep asks up front: address, type of job, preferred timeframe. It filters out tire-kickers, while serious leads land in your inbox already qualified.
Fewer lost jobs
Anyone who sends an inquiry at 9 p.m. gets an immediate response. Otherwise they're with your competitor within 24 hours.
You keep your head clear for the work
Instead of being stuck on the phone, you do your trade. zep catches the routine, you stay focused.
What zep can do in the trades
Explain your services
Which jobs you take on and which you don't. Which brands, which specialties. zep answers straight from your website description.
Price range up front
Rough hourly rates, call-out fees, typical job sizes. It clarifies the price range before it costs you any time.
Availability & appointments
Current wait times, emergency availability, preferred-slot intake. Handed off in a structured way to your calendar or inbox.
Emergency routing
For an acute water leak or power outage — straight to your emergency number plus initial details. Don't wait, act.
Service area & travel
Do you only cover the city center or the whole district too? zep clarifies up front and politely filters out inquiries outside your area.
Mandatory details for quotes
Collects everything you need for a quote: address, photos, measurements, connections. You get a briefing, not a guessing game.
Typical trades questions
These inquiries come in every day. zep filters them, qualifies them and forwards only the real ones.
- Do you also do smart-home installations?
- Roughly what does a heating service cost?
- Do you have any slots in the next two weeks?
- Do you also cover the area around Berlin?
- Do you offer emergency service on weekends?
- How do I book a non-binding on-site appointment?
- Which brand certifications do you hold?
From your website copy to a bot in one afternoon
You don't have to type anything you don't already have somewhere. zep reads your website, your services PDF and your FAQ.
Import your services
Website, flyer PDF, service catalog. zep extracts everything and sorts it by area.
Choose the tone
Down to earth, casual, regional. zep answers the way your business communicates anyway.
Route inquiries
Email, WhatsApp Business, or straight into your CRM. With required fields for clean briefings.
Test live & go
A test run with a few sample inquiries, then go live. You see every inquiry and can step in at any time.
Common questions from tradespeople
Is a bot even worth it for a small business?
Yes, especially for small businesses — because every hour on the phone hurts here. If the bot catches three tire-kickers a day and forwards one serious, qualified inquiry, it has already paid for itself on paper.
What if someone reports an emergency?
zep recognizes emergency language ("water everywhere", "no power", "heating out in the middle of winter") and immediately offers your emergency hotline. For normal inquiries everything runs through the calmer routing.
How does zep stop me from comparing apples to oranges on price?
You set clear price ranges: "Boiler service roughly 90 to 140 euros depending on model and effort." zep states this range and adds: "Exact quote after an on-site visit." No fixed prices that cause trouble later.
Does it work without a modern website?
Yes. If your website is old or simple, a PDF with your services and contact details is enough. zep runs as a widget you embed via a snippet — no website relaunch needed.
Does every caller get an AI answer? That feels impersonal.
No — zep only answers web inquiries and chats. Phone calls still go to the phone. But web inquiries that would otherwise come through a form get an immediate first response instead of three days of silence. That feels more personal, not less.
Put the phone down, pick up your tools.
Try zep free for 14 days in your business. Inquiries come in qualified, you work focused.