A ringing phone is a thing of the past.
Menu, allergens, opening hours, reservation requests, daily specials. zep answers on your website, WhatsApp and Google Business — while you're working the floor.
During service there's no time for the phone
The phone rings mid-service
'Do you have gluten-free?' — 'How late are you open?' — 'Can I reserve for 8 people?' Three calls, half an hour, at the worst possible time.
Allergen questions are delicate
A wrong answer about allergens can get expensive. At the same time, no server can know every ingredient of all 40 dishes by heart.
Reservations run chaotically
Email, WhatsApp, phone, web form. Nobody has the full picture, double bookings happen, guests get put off.
Service relieved, guests happy
Service can focus on guests
Routine questions no longer get through. Staff can focus on the tables without constantly answering the phone.
Allergen info at the touch of a button
zep knows every ingredient from your menu. It answers fast and precisely, with a referral to the service team for critical cases.
Reservation requests cleanly channeled
Requests land structured in your reservation system or inbox. No back-and-forth, no double bookings.
What zep can do in hospitality
Menu & daily specials
zep knows your menu, including daily specials, seasonal items and recommendations. Updated via your website or Google.
Allergens & diet questions
Gluten-free, vegan, lactose-free, nuts — a precise answer from your ingredients list. Unusual allergies are escalated.
Opening hours & holidays
Regular hours, holidays, summer break, last orders. zep knows your calendar and answers to the hour.
Reservation routing
Clarifies party size, preferred date, special requests — and hands off, structured, to your reservation system or mail inbox.
Multilingual for tourists
German, English, Italian, French — wherever your guests come from, that's where zep answers. No translation button.
Getting there & parking
How do I get there? Is there parking? Which metro? zep answers from your location info and links to Google Maps.
Typical hospitality questions
These questions come up before every service. zep takes them off your plate — before, during and after opening hours.
- Do you have gluten-free pizza?
- How late are you open today?
- Can I reserve for 8 people on Saturday?
- Are the burgers halal?
- Do you have a lunch menu?
- Do you have an outdoor area that's dog-friendly?
- How much is the tasting menu?
From menu to bot over a lunch break
You don't have to write anything new. zep reads your website, your menu PDF and your Google Business info.
Import menu & allergens
Menu as PDF, Excel or directly via your website. zep extracts dishes, prices and ingredients automatically.
Choose style & language
Casual, classic, multilingual. zep answers the way your restaurant communicates — formal or informal, pizza or pizza specialties.
On website & WhatsApp
One snippet on your website, optionally WhatsApp Business and a Google Business bot. All from one knowledge base.
Connect reservations
Hand off to OpenTable, Resmio, your own mail inbox or free calendar slots. zep takes the request, you confirm.
Common questions from restaurateurs
What if someone asks whether a dish is lactose-free and it isn't?
zep only answers what you've stored in your data. When uncertain ('this dish contains traces of'), it escalates to the service team. You enter allergens once — after that the information is consistent and verifiable.
Can zep actually take reservations?
Yes, with a connection to OpenTable, Resmio or a simple mail hand-off to your inbox. The guest gets immediate confirmation of the request, you confirm finally — no ghost bookings.
What does this cost for a single restaurant?
Starter from 29 euros per month is enough for most single restaurants. With several locations or higher volume, the Pro plan from 69 euros with multi-bot and custom domain fits.
Does this also work on WhatsApp Business?
Yes. zep can take WhatsApp inquiries — typical for hospitality because many guests prefer typing to calling. Set up via the WhatsApp Business API, configured in the dashboard.
How current does the menu stay?
You either sync via webhook on change or let zep re-read your website daily. Daily specials update in seconds, seasonal menus every few weeks.
Service in, phone out.
Try zep free in your restaurant for 14 days. Set up over a lunch break, working by the evening service.